Privacy Policy

Privacy Policy

Effective Date: 2 July 2026

At The Riverbend 43 ("we", "our", "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, theriverbend.holidayfuture.com, make a booking, or communicate with us.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

Depending on how you interact with us, we may collect:

Full name

Email address

Phone number

Postal address (where required)

Booking details, including arrival and departure dates

Number of guests

Payment information (processed securely through our booking providers)

Communications you send us by email, website forms or messaging platforms

Website usage information such as IP address, browser type, device information and pages visited

We only collect information that is necessary to provide our accommodation services and improve your guest experience.

How We Use Your Information

Your information may be used to:

Confirm and manage your reservation

Communicate with you before, during and after your stay

Respond to enquiries and customer support requests

Send arrival information, check-in instructions and property updates

Improve our website and guest experience

Prevent fraud and maintain property security

Meet legal and regulatory obligations

Send promotional offers or special deals if you have chosen to receive them

We will never sell, rent or trade your personal information to third parties for marketing purposes.

AI Guest Assistant

The Riverbend 43 uses an AI-powered Guest Assistant to provide quick responses to common guest questions before and during your stay.

The AI only uses information necessary to assist with your booking and provide accurate property information.

If your enquiry requires personal assistance or falls outside the AI's capabilities, it will be referred directly to The Riverbend 43 Team.

Direct Bookings

Guests booking directly through theriverbend.holidayfuture.com may be asked to provide additional information to verify their identity and securely process their reservation.

All personal information is handled confidentially and used solely for managing your booking and providing our accommodation services.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences

Improve website performance

Analyse website traffic

Enhance security

Provide a better user experience

You can choose to disable cookies through your browser settings; however, some features of the website may not function correctly.

Website Analytics

Like most websites, we collect anonymous information including:

IP address

Browser type

Device type

Internet Service Provider (ISP)

Pages visited

Date and time of your visit

Referring websites

This information is used only to understand website performance, improve our services and enhance the guest experience.

Security Cameras

The Riverbend 43 is fitted with external security cameras located around entrances, parking areas and waterfront access points.

These cameras are used solely for:

Guest safety

Property security

Protecting our home

Investigating incidents where required

There are no security cameras inside the home or in any private guest areas.

Data Security

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, alteration and disclosure.

While no online system can guarantee absolute security, we use reputable booking platforms, secure hosting providers and industry-standard security practices to help safeguard your information.

Australian Privacy Principles

The Riverbend 43 complies with the Australian Privacy Principles (APPs) contained within the Privacy Act 1988 (Cth).

You may request access to, correction of, or deletion of your personal information where permitted by law.

International Guests

If you are located outside Australia, your information may be processed and stored in Australia or by trusted third-party booking providers that assist in delivering our accommodation services.

Children's Privacy

The Riverbend 43 does not knowingly collect personal information from children under 13 years of age.

If you believe a child has provided personal information through our website, please contact us immediately so we can promptly remove the information where appropriate.

Third-Party Services

Our website and booking systems may integrate with trusted third-party providers including payment processors, booking platforms, mapping services and analytics providers.

These providers maintain their own privacy policies and security standards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements.

Any updates will be published on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

The Riverbend 43 Team

Website:

theriverbend.holidayfuture.com

Email:

theriverbend43@hotmail.com

Thank you for choosing The Riverbend 43. We appreciate your trust and are committed to protecting your privacy while providing an exceptional guest experience.